Privacy Policy for Quokka Quarters
Quokka Quarters is committed to protecting your privacy. This Privacy Policy outlines how our online platform collects, uses, and safeguards the personal information you provide when using our services related to sustainable architectural design, animal enclosure planning, wildlife corridor integration, eco-friendly material consultation, habitat restoration design, and zoo and wildlife park master planning. We adhere to the Australian Privacy Principles and the General Data Protection Regulation (GDPR) where applicable.
Information We Collect
We collect various types of information to provide and improve our services.
- Personal Identification Information: We may collect personal information such as your name, email address, phone number, and postal address when you inquire about our services, subscribe to our newsletter, or engage with our project proposals.
- Project-Related Information: When you engage us for architectural design or habitat planning services, we may collect details pertaining to your project, including site specifics, environmental considerations, budget, and design preferences. This information is crucial for delivering tailored solutions.
- Technical Data: Our online platform may automatically collect certain technical information, including your IP address, browser type, operating system, and usage patterns while you interact with our site. This helps us understand how users navigate our site and allows for continuous improvement.
- Communication Data: Records of communications with us, including emails, phone call notes, and feedback forms, may be stored to manage inquiries and ongoing client relationships.
How We Use Your Information
The information we collect is used in various ways to support our operations and provide you with excellent service:
- To Provide Services: To fulfill our contractual obligations and deliver the architectural design, habitat planning, and consultation services you request.
- To Communicate: To respond to your inquiries, provide project updates, and send information relevant to our services.
- For Internal Operations: To improve our online platform, enhance our service offerings, conduct internal analysis, and ensure the security of our systems.
- Marketing and Promotional Purposes: With your consent, we may use your contact information to send you newsletters, updates about new services, or other marketing communications that we believe may be of interest to you. You can opt-out at any time.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
Information Sharing and Disclosure
Quokka Quarters does not sell, rent, or trade your personal information. We may share your information in the following circumstances:
- Service Providers: We may share data with trusted third-party service providers who assist us in operating our online platform, conducting our business, or providing services to you, such as IT support, project management tools, or marketing platforms. These parties are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred as part of the transaction. We will notify you before your personal information becomes subject to a different privacy policy.
- With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
Data Security
We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes using secure servers, encryption, and access control procedures. While we strive to protect your personal data, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
Your Data Protection Rights
Depending on the jurisdiction, you may have the following rights regarding your personal information:
- The Right to Access: You have the right to request copies of your personal data.
- The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the details provided below.
Cookies
Our online platform may use "cookies" to enhance your experience. Cookies are small files placed on your hard drive for record-keeping purposes and sometimes to track information about you. You may choose to set your web browser to refuse cookies or to alert you when cookies are being sent. If you do so, note that some parts of our online platform may not function properly.
Changes to This Privacy Policy
Quokka Quarters reserves the right to update this Privacy Policy at any time. When we do, we will revise the "last updated" date at the top of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of modifications.
Contact Us
If you have any questions about this Privacy Policy, the practices of our service, or your dealings with our online platform, please contact us at:
Quokka Quarters
14 Wiradjuri Way, Level 3, Suite 302,
Perth, Western Australia, 6000
Australia